1. Scope of Application

These Terms & Conditions apply to all orders placed through our online store.

2. Contracting Party & Conclusion of Contract

The purchase agreement is concluded with TASCHEN GmbH.

The presentation of products in our online store does not constitute a legally binding offer but rather a non-binding online catalog. For technical reasons, product images may differ in color from the original. Any language shown on product images is illustrative only.

You may add products to your shopping cart without obligation and update your selection at any time using the tools provided during the ordering process. By clicking the “Place Order & Log Out” button, you submit a binding order for the items in your cart.

After placing an order, you will receive an email acknowledging receipt. This confirmation does not constitute acceptance of the order. Acceptance occurs only when you receive a shipping confirmation email or when the goods are delivered.

If a product is unavailable, out of stock, or sold out, we will inform you. Where delivery is temporarily impossible, we will reserve the order if possible. For sold-out products, the order will be canceled and refunded unless a new print run is planned, in which case you may choose to keep your order as a pre-order.

Contracts may be concluded in German, English, French, Italian, or Spanish. In case of discrepancies, the German version shall prevail.

We do not store the contract text.

3. Delivery Conditions & Costs

In addition to the listed product prices, shipping fees may apply and will be displayed at checkout. International deliveries may be subject to additional taxes, customs fees, or import duties, which are the responsibility of the customer.

Deliveries to Switzerland are made via DHL under Delivered at Place (DAP) terms, with the customer responsible for duties, taxes, and customs clearance.

We deliver exclusively by mail. Collection of goods is not possible.

4. Payment

Available payment methods depend on the country of delivery:

• Credit Card – charged when the order is processed.
• PayPal – requires an active PayPal account. Instructions will be provided during checkout.
• Klarna – requires registration with Klarna. Instructions will be provided during checkout.
• Apple Pay – requires an active Apple Pay account. Instructions will be provided during checkout.
• Shop Pay – requires registration with Shop Pay. Instructions will be provided during checkout.

5. Pre-Orders

You may pre-order items scheduled for future release.

• Estimated shipping times are displayed on the product detail page but may vary.
• Payment is charged on the day the order is placed.
• Pre-orders ship as soon as items become available.
• If a pre-ordered item cannot be fulfilled, the full purchase price will be refunded to the original payment method.

5.1 Retention of Title

Goods remain our property until paid in full.

6. Shipping Damage

If your order arrives with obvious shipping damage, please notify the delivery service immediately and contact us without delay. Failure to do so will not affect your statutory rights but will help us pursue claims against carriers or insurers.

7. Warranty & Guarantees

Unless otherwise agreed, statutory warranty rights apply.

8. Customer Service

For questions, complaints, or claims, please contact us via our contact form.

9. Liability

Our liability is limited to the value of the product. We are not liable for minor breaches of non-essential obligations. This limitation does not apply to bodily injury, illness, or death caused by negligence.

10. Online Dispute Resolution

In accordance with Art. 14(1) ODR-VO, the European Commission provides a platform for online dispute resolution (ODR), available here.

We are neither obligated nor willing to participate in dispute resolution before a consumer arbitration board.

11. Minors

Products in our online store are available only to customers aged 18 years or older.

12. Severability

If any provision of these Terms & Conditions is invalid under applicable law, the remaining provisions remain enforceable. The invalid clause shall be replaced by one that most closely reflects its commercial purpose.

Right of Cancellation

You have the right to cancel your order within 14 days without giving any reason.

The cancellation period begins on the day you, or a third party appointed by you (other than the carrier), receive the final item in your order.

Your cancellation is valid if submitted before the 14-day deadline expires.

Consequences of Cancellation

If you cancel this contract, we will refund all payments received from you, excluding shipping costs (except where you selected a more expensive delivery method than our standard option). Refunds will be issued within 14 days of receiving your cancellation notice and will be made using the same payment method used for the original transaction, unless otherwise agreed. No fees will be charged for the refund.

We may withhold refunds until we receive the returned items or proof that you have shipped them—whichever occurs first.

Returned goods must be sent back within 14 days of your cancellation notice. You will be liable for any loss of value if the items show signs of use beyond what is necessary to inspect their nature, characteristics, and functionality.