General Terms & Conditions
1. Scope of Application
The following terms apply to all orders placed through our online store.
2. Contracting Party, Conclusion of Contract
The purchase agreement is made with TASCHEN GmbH.
The presentation of the products in the online store does not represent a legally binding offer but a non-binding online catalog. For technical reasons, the images of the products may differ in color from the originals. You may add products to your shopping cart, with no obligation to purchase, and add or delete any or all of them at any time by using the correction assistance tools designed for this purpose and explained in the ordering process. By clicking the “place order & log out” button, you agree to a binding order of the articles in the shopping cart. You will receive a confirmation email of the receipt of the order immediately after the order has been placed. However, this confirmation email does not constitute the acceptance of your order. This takes place in a separate email containing a delivery confirmation or upon delivery of the goods. If you have opted to pay for your order in advance, you will be informed of the acceptance of your order via the order confirmation email.
Should products be out of stock, unavailable, or sold out, the customer will be immediately informed. If delivery is temporarily not possible, the order, if possible, will be reserved. In the case of sold-out products, the customer may choose to cancel the order or to be put on a waiting list for a possible reprint or new edition.
The languages available for the conclusion of the contract are German, English, French, and Spanish. In case of conflict between the German, English, French and Spanish version of these Conditions, the German version shall prevail.
We do not store the text of the contract.
3. Delivery Conditions and Costs
In addition to the stated product prices, shipping fees may apply, which can be reviewed at checkout. For international deliveries, the customer is responsible for any additional taxes, customs fees, and import duties.
We only deliver by mail. Collection of goods is not possible.
The following payment methods are available in our store:
4.1. Credit Card
Your credit card as soon as the order is processed.
You will pay the billing amount via the online provider PayPal. You must already be registered there or sign up as a new customer, log in with your access data, and confirm the payment to us. You will be given further instructions at check out.
You can pre-order items that have an expected shipment date in the coming months.
- When purchasing a Pre-order you will be among the first to reserve the item.
- Estimated time frames are indicated on the product detail page and may take several months, potentially arriving sooner or later than estimated.
- If using a Credit Card or PayPal, the full price will be deducted the same day in which the order is placed.
- Pre-order items will be shipped as soon as they are available.
- If a Pre-order item can no longer be fulfilled, the amount paid will be refunded using the original payment method
5. Reservation of Property Rights
Goods remain our property until payment is made in full.
6. Damage During Shipping
Should articles be delivered with obvious shipping damage, please issue a complaint with the delivery service as soon as possible and contact us promptly. Failure to file a complaint or make contact with us has no consequences for your legal rights and their enforcement, particularly your warranty rights. They do, however, help us file our own claims against the shipping carrier and/or shipping insurance.
7. Warranty and Guarantees
Unless expressly agreed otherwise below, statutory warranty rights apply.
8. Customer Service
You can contact our customer service department regarding questions, complaints, and claims weekdays from 9:00 a.m. to 4:00 p.m. CET by calling +44 20 3856 3242 or sending an email to email@example.com.
Our liability is limited to the value of the product. We do not assume liability for slightly negligent breaches of insignificant contractual obligations. The liability limitations mentioned above do not apply to attributable bodily injury, illness, or death.
10. Online Dispute Resolution
Online dispute resolution in accordance with ODR-VO art. 14, para. 1: The European Commission provides an internet platform for online dispute resolution (ODR), which you will find by following this link. We hereby declare that we are neither willing nor obliged to participate in dispute settlement proceedings before a consumer arbitration body.
The products offered in our online store are intended solely for customers 18 years of age and older.
12. Severability Clause
Should a provision of these General Terms and Conditions be or become invalid due to new statutory provisions, the remaining provisions shall remain valid. The parties agree to replace the invalid provision by a valid provision corresponding as far as possible with the economic meaning and purpose of the invalid provision.
Right of Cancellation
You have the right to cancel this contract, without stating a reason, within 14 days.
The cancellation deadline is 14 days from the day you, or a third party appointed by you who is not the carrier, take possession of the last article.
To exercise your right to cancel, you must inform us (TASCHEN GmbH, Hohenzollernring 53, 50672 Cologne, Germany firstname.lastname@example.org, phone: +49-221-98258205) by providing us with a clear expression of your intent to cancel this contract (i.e. by email or by mail).
The cancellation deadline is deemed observed, if you send your declaration off before the deadline expiration.
Consequences of Cancellation
If you cancel this contract, we are required to promptly refund all payments (excluding shipping costs) we have received from you (with the exception of additional costs which are attributable to the fact that you selected a mode of delivery other than the least expensive standard shipping method we offer), within 14 days, at the latest, from the day we receive notice of your cancellation of this contract. This refund will be made with the same payment method you used in the original transaction, unless it is expressly agreed with you otherwise; in no case will you be charged in connection with our refund. We are free to defer the refund until the articles have been returned to us or until you have provided us with proof that you have sent the articles to us, depending on which happens first.
You are required to promptly send the articles back to:
VVA - Arvato media GmbH
c/o TASCHEN GmbH
Henkenstraße 59 – 65
33415 Verl Germany
no later than 14 days from the day you notify us of your cancellation of the contract. The deadline is deemed observed if you dispatch the articles before the end of this fourteen-day time limit. As soon as you have notified us of your cancellation, we will send you a return label with which you can send the article back to us. You will only be liable for any loss of value of the articles if said loss is due to handling on your part beyond what is necessary to ascertain the nature, properties, and functioning of the articles.
For Returns in the United States and Canada
If the content of your order is incorrect, or arrives damaged, you are eligible for a full refund of the purchase price, including original shipping costs. You may also opt for a replacement delivery (subject to availability). If you received a damaged item, please contact us at email@example.com with details of the defect, including pictures if possible.
If you are unhappy with your purchase for any other reason, please note that you will be responsible for the return shipping cost, which is non-refundable. Upon receipt of your return we will refund the full purchase amount of the returned items. Shipping fees are non-refundable.
To receive a refund, please return your item/s to us within 14 days of the delivery date and in the same condition you received it to the return address below:
Returns DEPT – 20X2604
201 Ingram Blvd
Roseburg OR 97471
Please make sure to include the original packing slip so the return can be identified.
Our book projects are typically defined far in advance, meaning we are rarely able to accommodate additions to our upcoming editorial program. If you would nevertheless like to submit a proposal, please send a brief outline and a small selection of 1 – 5 accompanying images to firstname.lastname@example.org. Files should not exceed 300 KB each. Your email will be forwarded on to the appropriate editorial department and you can expect to hear back from us within six weeks of your submission.
Terms of delivery
TASCHEN ships artworks globally. Listed prices for our artworks are exclusive of shipping, which will be quoted on an individual basis. Shipping rates are determined based on the artwork size, weight, and the originating and destination addresses. We will confirm all shipping costs before finalizing your sale. All confirmed orders with cleared funds are dispatched as soon as possible, and typically within 10-20 business days, depending on the destination address. You will be notified immediately should delivery take longer than expected, and will receive tracking information by email when your order has been shipped.
Except where otherwise noted, TASCHEN prints are sold unframed. Upon request, we will be happy to provide guidance on appropriate framing options. Artworks that are part of a TASCHEN exhibition, if available, may be purchased with their original frames at an additional cost, which will be quoted on an individual basis.
Artworks may be subject to duties, taxes and/or fees, which will be calculated on the basis of your delivery address. We accept payments by credit card (AMEX, Mastercard, Visa), Paypal, and bank transfer.
Great care is taken to ensure safe delivery, so receiving damaged art is a rare occurrence. We recommend handling of all unframed pieces by a certified art handler to avoid any unintended damage at the time of receipt/inspection. If your artwork is damaged in transit or faulty and you wish to order a replacement, please notify us within 3 days of receipt. Please save the box and all packaging material; we must have these items in order to process the claim.