Sales Operations Agent (m/f/d)
Your tasks:
- Provide exceptional customer service to TASCHEN clients
- Manage customer inquiries in English (additional languages are a plus) in a professional and timely manner
- Oversee order management, including handling payment and shipping issues
- Support of our sales colleagues and contribute to ensure smooth operations
- Coordinate with Sales, Logistics, Production, Finance, and Controlling departments to address and resolve order-related issues
- Continuously seek ways to improve service processes and enhance the customer experience
- Adapt to changing priorities and handle multiple tasks simultaneously
- Late shifts are required for some days to cover US times
Your profile:
- Completed commercial training or a degree in business administration or a comparable field of study
- Proven experience in sales operations, customer service, or a related field desirably with a service company, consumer goods manufacturer or luxury brand
- Strong understanding of both B2B and B2C sales processes and customer service principles
- Excellent communication in English and interpersonal skills
- Experience with MS Office, especially Excel, and desirably with MS Dynamics 365 Business Central
- Experience with Zendesk (or other ticket handling system)
- Ability to work effectively and structured in a fast-paced and dynamic environment
- Strong problem-solving skills and attention to detail
- Analytical thinking and quick comprehension
- Flexibility and ability to work under pressure within an international team
- Interest in the topics of our program
We offer:
- A creative, international working environment with varied tasks in a dynamic, constantly growing family business
- An open corporate culture with flat hierarchies and fast decision-making processes
- Flexible working hours
- A performance-related salary for a responsible position
- A permanent, full-time position