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Sales Operations Agent (m/f/d)

Your tasks:

  • Provide exceptional customer service to TASCHEN clients
  • Manage customer inquiries in English and German (additional languages are a plus) in a professional and timely manner
  • Oversee order management, including handling payment and shipping issues
  • Support of our sales colleagues and contribute to ensure smooth operations
  • Coordinate with Sales, Logistics, Production, Finance, and Controlling departments to address and resolve order-related issues
  • Continuously seek ways to improve service processes and enhance the customer experience
  • Adapt to changing priorities and handle multiple tasks simultaneously


Your profile:

  • Completed commercial training or a degree in business administration or a comparable field of study
  • Proven experience in sales operations, customer service, or a related field desirably with a service company, consumer goods manufacturer or luxury brand
  • Strong understanding of both B2B and B2C sales processes and customer service principles
  • Excellent communication in German and English and interpersonal skills
  • Experience with MS Office, especially Excel, and desirably with MS Dynamics 365 Business Central
  • Experience with Zendesk (or other ticket handling system)
  • Ability to work effectively and structured in a fast-paced and dynamic environment
  • Strong problem-solving skills and attention to detail
  • Analytical thinking and quick comprehension
  • Flexibility and ability to work under pressure within an international team
  • Interest in the topics of our program


We offer:

  • A creative, international working environment with varied tasks in a dynamic, constantly growing family business
  • An open corporate culture with flat hierarchies and fast decision-making processes
  • Flexible working hours
  • A performance-related salary for a responsible position
  • A permanent, full-time position (37.5 hours/week) and 30 days' vacation
  • An office in the heart of Cologne in a listed art nouveau building with a great ambience and an excellent canteen

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